MediLink, incorporating AI, aims for people to improve physical and mental health by tracking their own and family member’s medications, prevent overdose, and help those who live alone to take medicine on time.
PROJECT OVERVIEW
ROLE
UX/UI Designer
TIMELINE
4 months : 2023.09 ~ 2023.12
SKILLS
UX Design, UI Design, User Testing
“People need to take the right medication at the right time”
THE PROBLEM
People forget to take the right doses and right pills
There are needs to help one’s friend’s or family member’s regular medications
Why?
THE OUTCOME
Final Prototypes
✔️ Flow 01: Create profile and add my medication
Tutorial for using AI function
Tracking user’s prescription for preventing overdose/ high reliance on medicines
For regular medication needed: Add medication by searching, setting doses and alarms
✔️ Flow 02: Add friend and check their status
Considering privacy issues: Enable users to request/accept to be connected as friends
Able to help family members who have difficulties remembering to take medication on time
Track overdose
✔️ Flow 03: AI pill/medicine search
Function to search using AI by taking picture of the pill
AI’s recommendation: Information about being aware of food intake, considering recent prescription status
Let’s now see the design process below!
01 motivation
INTRODUCTION
What is the background?
“People need a way to take their medication the right amount at the right time”
People suffering from overdose and overdose death rate is continuously increasing from 1999.
There are patients, especially seniors, who needs regular medication.
However 80% of them do not take medication properly, reasons including forgetting to take them.
02 understand
DIGGING DEEPER RESEARCH
Survey (30 participants) & 4 interviews
Over 90% of participants have experienced forgetting to take their medicine at the right time.
77% of participants have a family member that needs to take medicine daily.
Functions participants find it useful -Participants find viewing their history, reminder notifications are the most useful function.
“What do people think about medication managing products?”
interview quotes -RESEARCH RESULT
Users thought pill information was needed since there are a lot of time when they don’t know what this is for, and what food they shouldn’t have with
A lot of users forget to take pills at the right time
There are a lot of users who rely on medications heavily, even younger generations
Users who take multiple pills wanted to know which pill is for what symptoms
✔️ Takeaways
An efficient way to provide information to users, such as using AI to get info about pill when taking photo
Reminders and functions that let users track their prescription history
Connecting with family members who need help, but considering privacy issues
💡 Opportunities
03 identify & synthesize
TARGET USERS
Meet Sarah, Casey, and Tom!
Three types of users are targeted
DEFINING FRUSTRATIONS
“People need to take the right medication at the right time”
The Problem!
People forget to take the right doses and right pills
There are needs to help one’s friend’s or family member’s regular medications
Why?
INDUSTRY RESEARCH
How are others handling medication management, and what are their pros & cons?
✔️ Takeaways
RESEARCH RESULT
Current products do a great job in sending alarms to alert users to take their pills
However, they do not provide cautionary labels about each pill
There is no product that lets users both track their medication and connect with family members
💡 Opportunities
Using Artificial Intelligence to search for pill information
Provide cautionary information about each medication, which food to not take or be aware of
Safe way to connect with family
04 user test and iteration!
USABILITY TEST
After conducting usability test to 4 users, some priority and non-priority issues were found.
How should we improve user experience?
Leveraging AI for searching pill information should be highlighted, users found it unclear of the AI icon.
Iteration 01
BEFORE
AFTER
Added information that is personalized for users, including AI recommendations based on each user’s prescription history
Iteration 02
BEFORE
AFTER
05 final solution
FINAL OUTCOME
Prototypes and High fidelity designs
✔️ Flow 01: Create profile and add my medication
Tutorial for using AI function
Tracking user’s prescription for preventing overdose/ high reliance on medicines
For regular medication needed: Add medication by searching, setting doses and alarms
Flow 01 description -
💡 Simple and fast onboarding, tool tips for AI search function
💡 Add medication, set notification if needed to remind to take the right amount of pills at the right time
✔️ Flow 02: Add friend and check their status
Considering privacy issues: Enable users to request/accept to be connected as friends
Able to help family members who have difficulties remembering to take medication on time
Track overdose
💡 Considering privacy issues, enable ‘sending friend request & accepting’ for caregiver role users
Flow 02 description -
💡 To help family members who forget to take their medication, users are able to send notification and check their status
✔️ Flow 03: AI pill/medicine search
Function to search using AI by taking picture of the pill
AI’s recommendation: Information about being aware of food intake, considering recent prescription status
Flow 03 description -
💡 Using AI to search for pill information by taking photos, providing personalized recommendations for each user
06 wrapping up
WRAP UP
Takeaways
Was able to deliver product that make an impact on ‘health’, contributing to Sustainable Development Goals 3
Considering 3 types of diverse users and their journey, was able td dig deeply on user’s frustrations and needs
Preventing overdose, promote health, and enhance healthcare accessibility
01 Sympathizing user needs
02 Additional exploration
In the future, given more time, I would like to dive into diverse ways to notify to users
Sending alarms to family members will be also improved, considering more on privacy issues
User tests and interviews can be done more for more data-driven results